FAQ

Here are listed the solutions to some of the most common issues you may experience when using EntraPT

EntraPT is fully supported only on these browsers: Google Chrome™, Safari®, Firefox®, Microsoft Edge®. If you are using one of these browsers and still cannot load the web app, delete the history of your browser including all the cookies and refresh the page. If this does not solve the issue, try a different browser. If EntraPT is not working even on a different browser, please contact us at software@mineralogylab.com specifying the operating system of your computer,  the web browser you are using and its version number.

This might be due to the speed in the connection between your browser and the server. When the connection is unstable or slow, the time required for a calculation, to refresh a plot or to display the data becomes longer. In this case the app might seem unresponsive for a few seconds.

This is usually a problem of communication between your browser and the server. Use the Refresh App button, shown above the app. This will refresh the app without losing your work. The issue with the input-box should be solved. Do the check again: set a number in the text box, then double-click on that box. You should see the number that you set.

It may be a problem of connection between your browser and the server. If you set a parameter in an input-box, and this value is not acquired correctly by the server, the calculation will give wrong results. Use the Refresh App button, shown above the app. This will refresh the app without losing your work. Set the parameters again, checking that they are acquired correctly, and run the calculation again. If you still find that the results of the calculation look wrong, the reason might be a bug in the code. Even if EntraPT is regularly and extensively tested and validated by our team, unspotted bugs or inconsistencies might happen in complex codes. In this case, please go to Report bug under the Help menu in the app. A report will be sent to us with a summary of your last actions on the app. No personal information is stored in the report (e.g. Username, IP number). If you have further comments on this bug, you can contact us at software@mineralogylab.com, specifying the code of the bug report generated by the app. Please give us as many details as you can on why you think the calculation is not correct.

It may be a problem of connection between your browser and the server. If you set a parameter in an input-box, and this value is not acquired correctly by the server, the plot is not updated correctly. Use the Refresh App button, shown above the app. This will refresh the app without losing your work. Set again the range values of the axes, checking that they are acquired correctly, and apply your changes.

Even if EntraPT is regularly and extensively tested and validated by our team, unspotted bugs or inconsistencies might happen in complex codes. Please go to Report bug under the Help menu in the app. A report will be sent to us with a summary of your last actions on the app. No personal information is stored in the report (e.g. Username, IP number). If you have further comments on this bug, you can contact us at software@mineralogylab.com, specifying the code of the bug report generated by the app. Please specify in the email any other detail you think might be relevant.

The upload might be slow because of the speed of the connection between your browser and the server. If the file is not loaded even after waiting a few minutes, this may be an issue at the browser level. Delete the history of your browser including all the cookies, and load the input file again. If this does not fix the problem, please go to Report bug under the Help menu in the app. A report will be sent to us with a summary of your last actions on the app. No personal information is stored in the report (e.g. Username, IP number). If you have further comments on this bug, you can contact us at software@mineralogylab.com, specifying the code of the bug report generated by the app. Please specify in the email any other detail you think might be relevant.

Check that the security settings of your browser are not preventing the download. Depending on your settings, the file might be downloaded automatically to the default folder of the downloads or to another folder. If you cannot solve the issue, delete the history and all the related data (cookies, settings) and try to download the file again.

Do you have more questions? Please contact us!